1. Restart your phone. Make sure airplane mode is off and your device is compatible and carrier-unlocked. Ask your previous carrier about unlocking if needed.
2. Sign in to your Nexoria account and check your order, line and activation status. A submitted request is not proof of active service; wait for confirmed activation.
3. For a physical SIM, turn off the phone and check that the supplied SIM is seated correctly. For eSIM, check that the Nexoria profile is installed and enabled.
4. Use the activation instructions provided with your order or the activation page in your account. If you received a customer activation QR link, follow that link and complete its verification.
5. Once activation is confirmed, restart and test a normal call, text and mobile data. If still pending or unsuccessful, contact Customer Service with your device model and the error shown. Do not submit passwords or transfer PINs in a support message.