Help & Support

Less noise. More connection. Let’s get your phone working.

Start with these checks

Restart your device. Check your physical SIM or enabled eSIM and your account status. Confirm your phone is compatible and carrier-unlocked; your previous carrier can help with unlocking.

Troubleshoot your phone

Activation help Set up your eSIM Mobile data not working Calls not connecting Text and picture messaging Voicemail help Wi-Fi calling help No service or SOS only

Coverage guidance

Check your ZIP and understand location limits.

Device compatibility

Network approval, unlocking and SIM support.

Service notices

Nexoria-published outages and maintenance.

Still need a hand?

Customer Service can help you troubleshoot.

Send a support request

Emergency? Call 911 directly. Do not use website support for emergency assistance. Emergency calling information