1. Restart your device and turn airplane mode off. Confirm your SIM/eSIM is enabled and your account and line show active service.
2. Confirm the phone is compatible and unlocked. Ask your previous carrier for unlocking help if it is locked.
3. Turn mobile data on and select the Nexoria SIM for data on a dual-SIM phone. Turn Wi-Fi off briefly to test mobile data.
4. Check your plan data allowance in your account. Data speeds can change when the high-speed allowance is used; this is not necessarily an outage.
5. Try another location, preferably outdoors. Buildings, terrain and network conditions affect reception. Check Nexoria service notices.
6. Use only the network/APN settings provided by Nexoria for your device. Do not guess settings. If data still fails, contact Customer Service with your model, approximate location and when the issue began.