Device compatibility
An unlocked phone is a starting point—not a guarantee of network approval.
Your exact phone model and regional variant must be compatible and approved for the network. Supporting 4G or 5G alone is not enough.
A phone may need to be carrier-unlocked. Contact your previous carrier to check its unlocking requirements; Nexoria cannot unlock another carrier’s phone.
Check the manufacturer’s specifications for physical SIM and eSIM support. A phone can support eSIM but still require an approved profile and active service.
The existing IMEI check checks formatting only, not network approval. Nexoria verifies exact device compatibility before activation. Submit an IMEI only through the account activation process or when Customer Service provides a secure approved method.
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Customer Service can help you troubleshoot.
Emergency? Call 911 directly. Do not use website support for emergency assistance. Emergency calling information