1. Restart the phone and confirm the correct SIM/eSIM is enabled. Check account status, device compatibility and that the phone is unlocked.
2. Open your Phone app and follow the voicemail setup instructions supplied for your line. Visual voicemail availability depends on your device and service configuration.
3. If calls go straight to voicemail, check Do Not Disturb, call forwarding, blocked callers and signal reception.
4. If you forgot your voicemail PIN or setup fails, call Customer Service for verified assistance. Do not put a voicemail PIN or password in a website support message.