Return and Refund Policy
Effective date: September 28, 2026 · Last updated: September 28, 2026
These are the return terms that will apply to devices and service purchased from Nexoria Wireless.
Device returns
- 14 days from delivery to request a return
- Device must be undamaged, with all included accessories and packaging
- Restocking fee may apply to opened devices
- Return shipping is prepaid by Nexoria for defective devices
Service charges
Monthly service is prepaid and generally non-refundable once a billing cycle begins. Activation and one-time fees are non-refundable unless service was never provisioned.
Promotional offers
If a device is returned, any promotional service credit tied to that purchase (including included promotional months) ends and the value of service already used may be deducted from the refund.
How to start a return
Start through the Contact page or call Customer Service with your order number. We issue a return authorization and instructions. Refunds are processed to the original payment method within 10 business days of receipt.
Nexoria Wireless is a DBA of Nexoria Enterprise. Nexoria Wireless service is now available. Policies on this page may be updated from time to time.