Return and Refund Policy
These are the return terms that will apply to devices and service purchased from Nexoria Wireless at launch.
Device returns
- 14 days from delivery to request a return
- Device must be undamaged, with all included accessories and packaging
- Restocking fee may apply to opened devices
- Return shipping is prepaid by Nexoria for defective devices
Service charges
Monthly service is prepaid and generally non-refundable once a billing cycle begins. Activation and one-time fees are non-refundable unless service was never provisioned.
Promotional offers
If a device is returned, any promotional service credit tied to that purchase (including included promotional months) ends and the value of service already used may be deducted from the refund.
How to start a return
Email support@nexoriawireless.com with your order number. We issue a return authorization and instructions. Refunds are processed to the original payment method within 10 business days of receipt.
Nexoria Wireless is a DBA of Nexoria Enterprise. Policies on this page are pre-launch and subject to change before commercial service begins.