Device Sales, Shipping, Returns and Warranty Policy

Device prices are shown at checkout before you pay. A phone-only purchase includes the device only — wireless service is sold separately unless an offer is expressly described as a bundle (for example, a phone that includes a stated number of service months). Device availability is limited and prices may change before purchase. If a price or description is shown in error, we may cancel the order and refund you in full.

• Shipping charges, if any, are shown at checkout.
• Orders placed before 2:00 p.m. ET on a business day are usually processed the same day; later orders ship the next business day. Standard delivery is typically 3–5 business days after shipment. Estimates are not guarantees.
• Delays can result from inventory, carrier volume, weather, address problems, or other causes outside our control. We will tell you about significant delays.
• Tracking is emailed when your shipping label is created. Signature may be required for higher-value devices.
• See also our Shipping Policy.

Report a lost, damaged, or incomplete shipment within 14 days of the expected delivery date. Keep damaged packaging for inspection. We will work with the shipping provider and, once confirmed, replace the item or refund you.

You may cancel a device order at no charge before it ships. After shipment, the return terms below apply.

• Request a return or exchange within 14 days of delivery.
• Devices must be undamaged and returned with all accessories and original packaging.
• Opened devices: a restocking fee may apply. Any fee will be disclosed before your return is authorized.
• Activated devices: may be returned within the return window; service charges already used are not refunded.
• SIM/eSIM products: SIM cards, eSIM profiles, and new-number charges are non-refundable once activated or provisioned.
• Promotional bundles: if a bundled device is returned, included promotional service ends and the value of service already used may be deducted from the refund.
• Accessories: may be returned unopened within 14 days of delivery.
• Return shipping is prepaid by Nexoria for defective or incorrectly shipped items.
• Approved refunds go to the original payment method, usually within 10 business days of receipt. Purchases paid with a financing or pay-over-time provider are refunded through that provider under its terms.

Before returning any device, back up your personal information, sign out of all accounts (including device-lock and “find my device” accounts), remove any SIM or memory card, and perform a factory reset. Nexoria is not responsible for data left on returned devices.

New devices are covered only by the manufacturer’s limited warranty, where the manufacturer provides one, and are subject to the manufacturer’s terms. Nexoria does not provide a manufacturer warranty. We will help you start a manufacturer claim.

Renewed or refurbished devices, when sold by Nexoria and labeled as such, are covered by a Nexoria limited warranty of 90 days from delivery against functional defects. Cosmetic wear is not a defect.

Not covered: liquid, impact, or physical damage (including on rugged devices used beyond their rated protection); unauthorized repair or software modification; normal battery wear; and lost or stolen devices. Rugged ratings such as IP68/IP69K or MIL-STD-810H are manufacturer test ratings, not guarantees against damage.

If a device is defective on arrival, contact us within 14 days of delivery for a replacement or refund. After that, defects are handled under the applicable warranty above.