Terms of Service

By activating, using, or paying for Nexoria Wireless service, or by purchasing a device or SIM/eSIM from us, you agree to these Terms and to the policies incorporated into them: our Privacy Policy, Acceptable Use Policy, Network Management Policy, Device Sales, Shipping, Returns and Warranty Policy, Financing Disclosure, the terms of your selected plan, the applicable Broadband Consumer Label, and any promotional terms presented to you. If you do not agree, do not use the service.

You must be at least 18 years old (or the age of majority where you live) and able to enter a binding agreement to open an account. You agree to:

• Provide accurate, current, and complete information and keep it updated;
• Keep your password, account PIN, and security details confidential;
• Notify us promptly if you believe your account, device, or SIM has been lost, stolen, or accessed without permission.

You are responsible for all charges and activity on your account made by you or anyone you authorize or allow to use your account, lines, or devices.

Nexoria Wireless relies on independent third parties to provide parts of our service, including network operators and infrastructure providers (“network partners”), technology vendors, payment processors, financing providers, shipping and fulfillment providers, customer-support and communications vendors, and other service partners. See our Third-Party Services Disclosure.

Nexoria Wireless does not own or control every component of the underlying wireless network. Availability, coverage, signal quality, data speed, network performance, roaming, call quality, messaging, emergency communications, and other network functions may depend partly or entirely on third-party networks and infrastructure outside our direct control.

Coverage maps and coverage estimates are informational only and are not a guarantee of service at any particular location. Service may be affected by terrain, buildings, weather, network congestion, equipment, device compatibility, maintenance, outages, geographic limitations, network management, and other conditions.

Wireless service is not guaranteed to be uninterrupted, error-free, secure, or available at all times. Temporary outages, maintenance, network congestion, software or equipment failures, third-party outages, governmental actions, emergencies, and other circumstances may affect service.

Do not rely exclusively on wireless service as your only way to reach emergency services. The ability to place a 911 call, and the location information provided to emergency call centers, may be affected by device condition, signal and network availability, battery or power, software, Wi-Fi calling address settings, geographic conditions, and other technical factors. See Emergency Calling and 911.

Plan features, data allowances, hotspot allowances, speeds, network-management practices, reduced-speed provisions, and other service features are governed by your selected plan, its Broadband Consumer Label, and our Network Management Policy. If there is a conflict, the plan disclosure presented at purchase controls for that plan.

• Recurring charges. Service is billed monthly in advance. Your plan price recurs each billing cycle until you cancel or change plans.
• Taxes and fees. See Section 17.
• Payment authorization. By providing a payment method you authorize us and our payment processor to charge it for amounts you approve and amounts due on your account.
• AutoPay. AutoPay is optional and is authorized separately when you enroll. Enrolling authorizes recurring charges to your chosen payment method on each billing date until you turn AutoPay off in your account or by contacting us, which takes effect for future charges.
• Failed payments. If a payment fails we will try to notify you. Unpaid balances may lead to suspension of service after notice where required by law.
• Disputes. Contact us within 60 days of a charge you believe is wrong so we can review it. Filing a chargeback without first contacting us may delay resolution and may result in account suspension while the dispute is pending.
• Refunds. Monthly service is generally non-refundable once a billing cycle begins, except where required by law or stated in our Device Policy or promotional terms.

We may suspend or terminate service for nonpayment, fraud, misuse, unauthorized activity, violation of law, network abuse, excessive or prohibited usage, threats or abuse toward our staff or partners, or violation of our policies. We will provide notice where required by applicable law and, where practical, before taking action. You may cancel service at any time; cancellation takes effect at the end of your current billing cycle unless stated otherwise. 911 access is not intentionally blocked during suspension where a device can reach a network.

Porting a number to or from Nexoria depends on accurate account information, your prior or new carrier, network systems, regulatory requirements, and third-party processing. We cannot guarantee that every telephone number can be transferred in, transferred out, or recovered after cancellation. Telephone numbers are assigned for your use and are not your property; you may request to port an active number out subject to applicable rules.

You may not use the service for fraud, unlawful activity, harassment, spam, robocalling or automated messaging in violation of law, network interference, unauthorized resale, malicious activity, attempts to compromise systems, or other misuse, as described in our Acceptable Use Policy.

Not every unlocked or bring-your-own device (BYOD) will support every Nexoria feature. Compatibility checks are informational and do not guarantee support for every network band, VoLTE, Wi-Fi calling, messaging, software function, or future network capability. If you activate your own device, you do so at your own risk.

Device sales are separate from wireless service unless an offer expressly states it is a bundle. Pricing, shipping, order processing, delivery estimates, returns, exchanges, damaged or lost shipments, defective devices, and warranty claims are governed by our Device Sales, Shipping, Returns and Warranty Policy. Manufacturer warranties, where provided, are provided by the manufacturer and are subject to the manufacturer’s terms.

Devices may include or allow third-party apps, operating systems, services, and software. Nexoria is not responsible for third-party apps, content, updates, availability, data practices, or terms, except for apps or services Nexoria expressly provides.

Financing, installment-payment, and buy-now-pay-later options are provided by independent third-party providers and are not credit products offered directly by Nexoria Wireless. Nexoria Wireless does not make credit decisions, determine eligibility, approve or deny applications, establish interest rates, determine required down payments, or establish repayment terms. Approval, available terms, APR, payment schedules, credit requirements, and other financing terms are determined solely by the applicable third-party provider.

Promotions may have separate eligibility requirements, expiration dates, device requirements, activation requirements, inventory limits, and other conditions presented with the offer. Promotions may be changed or withdrawn, but we will honor a promotion you validly accepted according to its terms.

Federal, state, and local taxes, regulatory and telecommunications fees, assessments, and surcharges may apply where legally permitted. These amounts may change without notice when the underlying government requirement changes.

Nexoria is not responsible for any delay, interruption, or failure of performance caused by circumstances beyond its reasonable control, including severe weather, natural disasters, fire, flood, earthquake, hurricanes, tornadoes, acts of God, war, terrorism, civil unrest, labor disruption, government action, court orders, public emergencies, cyberattacks, widespread Internet failures, utility or power failures, network failures, supplier failures, transportation disruptions, epidemics or pandemics, or failures of third-party service providers. We will make reasonable efforts to restore service.

To the maximum extent permitted by law, the service is provided on an “as available” basis. Except as expressly stated in these Terms or our Device Policy, Nexoria disclaims implied warranties, such as merchantability and fitness for a particular purpose, to the extent they can lawfully be disclaimed. Nothing in these Terms limits statutory warranties or consumer-protection rights that cannot be waived under applicable law.

To the extent permitted by law, Nexoria, its affiliates, and its service partners are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost business, loss of data, missed or delayed communications, or loss resulting from service interruptions. To the extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid Nexoria for the affected service during the billing period in which the claim arose, or, for device claims, the purchase price of the device.

These limits do not apply to liability that cannot be limited under applicable law, including, where applicable, liability for gross negligence, willful misconduct, or personal injury caused by our negligence.

To the extent permitted by law, you agree to indemnify and hold harmless Nexoria and its service partners from claims, losses, and reasonable costs arising from your unlawful use of the service, abuse, fraud, infringement, violation of these Terms, or misuse of the service or devices by you or anyone using your account with your permission.

If you have a dispute with us, please contact us first and give us at least 30 days to try to resolve it informally. Most concerns can be resolved quickly this way. Nothing in this section prevents you from filing a complaint with the FCC, your state public utility commission, or your state attorney general, or from bringing a claim in small-claims court where eligible.

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules, and applicable federal law. This does not deprive you of the protection of mandatory consumer-protection laws of the state where you live.

We may update these Terms from time to time. We will post the updated version with a new “Last updated” date and give notice where required by law. Material changes to your plan’s price or terms will be communicated in advance where required. Continued use after changes take effect means you accept them.

Device names, images, and logos are the property of their respective owners and are shown for identification only; their use does not imply endorsement or affiliation. Use of this website is also governed by our Website Terms of Use.

This section applies only to customers who purchase the RugOne Xsnap 7 Pro under the $10 upfront offer with device financing through Klarna. By accepting the offer, you agree to maintain an eligible Nexoria Wireless service plan for twenty-four (24) consecutive monthly billing cycles beginning on the date of purchase (the “Commitment Term”). Service is billed monthly by Nexoria at the then-current price of your plan.

Early termination fee. If you cancel service, port your number out, or your service is terminated for non-payment or breach of these Terms before the end of the Commitment Term, you agree to pay an early termination fee equal to your plan’s monthly price at the time of termination multiplied by the number of full monthly billing cycles remaining in the Commitment Term. Example: on a $29.00 plan with 12 months remaining, the fee is $348.00. The fee decreases with each monthly payment made and is $0 after the Commitment Term ends. No early termination fee applies after the 24th monthly billing cycle. Where applicable law limits or prohibits this fee, it will be reduced to the maximum amount permitted.

Plan changes. You may upgrade to a higher-priced plan at any time during the Commitment Term without restarting it. Downgrades to a lower-priced plan are not available during the Commitment Term.

Device financing is separate. The phone’s remaining balance is financed solely by Klarna Inc. (or Afterpay US, Inc. or Zip Co US Inc., where selected) and their lending partners under your separate agreement with Klarna. Nexoria is not a lender and does not approve, decline or set financing terms. Amounts owed to Klarna are paid to Klarna, not Nexoria; cancelling Nexoria service, or paying an early termination fee, does not cancel or reduce any amount you owe Klarna, and paying off Klarna does not end the Commitment Term.

The RugOne Xsnap 7 Pro offer in this Section, including provider financing and the Nexoria device payment plan, is available only to consumers residing in the United States with a valid U.S. shipping and billing address, and is void where prohibited.

If Klarna, Afterpay and Zip do not approve financing, you may choose a Nexoria device payment plan: a $540.00 down payment, with the remaining $240.00 device balance billed at $20.00 per month for twelve (12) consecutive months on your Nexoria service bill, with no interest or finance charge (0% APR). The payment card you provide is saved and charged with your monthly service bill. The plan is available only while you maintain an active Nexoria service plan, and Section 26 (24-month service commitment and early termination fee) also applies.

Missed payments. If a monthly payment is not made when due, Nexoria may suspend service until the account is current and, where permitted by law and supported by the device, may lock the device until the balance is paid. If service is cancelled or terminated before the device balance is paid in full, the remaining device balance becomes due immediately, in addition to any early termination fee. Ownership of the device passes to you when the balance is paid in full. Where applicable law limits any of these terms, they apply only to the extent permitted.